Privacy Policy

1. Introduction

RatingsFly ("RatingsFly", "we", "us", or "our") provides an AI-powered review funnel platform that helps local businesses collect more Google reviews from their customers. This Privacy Policy explains what personal information we collect through our website and platform (the "Service"), how we use and protect it, and the choices available to you.

By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information business owners provide

Account details: name, email address, phone number, and password
Business details: business name, category, address, and Google Maps listing link
Billing details: billing name and address, processed through our third-party payment gateway (we do not store full card numbers)

2.2 Information collected from end customers

Star rating selected and the review suggestion chosen or edited before posting
Device and browser type, IP address, and approximate location, for fraud prevention and analytics
Language preference selected on the review page

2.3 Information collected automatically

Like most websites, we automatically collect certain information through cookies and similar technologies, including pages visited, time spent, referring URLs, and general device information. See our Cookie Policy for details.

3. How We Use Information

To create and manage business accounts and provide the Service
To generate AI-based review suggestions tailored to star rating, tone, and language
To process payments and send billing-related communications
To provide funnel analytics to business owners (scans, generations, copies, posts)
To send service updates, security alerts, and — where you've opted in — marketing communications
To detect, prevent, and investigate fraud, abuse, or violations of our Terms of Use
To comply with legal obligations

We do not sell personal information. We may share information with:

Service providers who help us operate the Service, such as cloud hosting, payment processing, WhatsApp/SMS delivery, and analytics providers, under confidentiality obligations
Google, only in the sense that your customer is redirected to Google Maps/Search to post their own review — RatingsFly does not submit reviews on anyone's behalf
Law enforcement or regulators, where required by law, court order, or to protect our rights and the safety of our users
A successor entity in the event of a merger, acquisition, or asset sale, subject to this Policy continuing to apply

5. Cookies & Tracking Technologies

We use essential, analytics, and (where enabled) marketing cookies to operate the Service and understand usage patterns. You can manage your preferences at any time through the cookie banner or your browser settings. Full details are available in our Cookie Policy.

6. Data Security

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data as described in Section 8.

8. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details in Section 12. We will respond within a reasonable timeframe as required by applicable law, including the Indian Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 where applicable, and the EU General Data Protection Regulation (GDPR) for users in the European Economic Area.

9. Children's Privacy

The Service is intended for business owners and their adult representatives. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. International Users & Data Transfers

Our servers and service providers may be located outside your country of residence. By using the Service, you consent to your information being transferred to and processed in such locations, which may have different data protection laws than your own jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the Service. The "Last updated" date at the top of this page reflects the most recent revision.

This is a template Privacy Policy generated for RatingsFly and should be reviewed by a qualified lawyer before publishing, especially the sections on data protection law compliance (IT Act/DPDP Act, GDPR, or other regional laws that may apply to your actual user base).

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

RatingsFly is a product operated by Badri Webtech
Email: hello@ratingsfly.com
Address: C/o Badri Webtech, Hari Road, Amreli, Gujarat, India